Refund policy

RETURN & REFUND POLICY

At Lucky Anchor Supplies Co., we want every order to feel like smooth sailing. If something isn't right, we'll make it right.

30-DAY RETURNS
You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, unwashed and unworn, with original tags and packaging.

To start a return, email support@luckyanchorsuppliesco.com with your order number and the item(s) you'd like to return. Please don't send anything back before contacting us. We'll reply within one business day with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item (and the packaging, if damaged). We'll send a free replacement or a full refund, including shipping. In most cases you won't need to send the item back.

EXCHANGES (WRONG SIZE)
Sizing can vary, so please check the size chart on each product page before ordering. If you need a different size, contact us within 30 days of delivery. Once your unworn item is returned, we'll ship the new size, or issue a refund so you can place a new order.

NON-RETURNABLE ITEMS
- Items marked "Final Sale" or purchased on clearance
- Seasonal items (such as Halloween caps) after November 15, unless damaged, defective or incorrect
- Gift cards

RETURN SHIPPING COSTS
- Damaged, defective or incorrect items: we cover all costs.
- All other returns: the customer is responsible for return shipping. Original shipping charges are non-refundable. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.

REFUNDS
Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.

LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, first check with your bank or card provider, then email us at support@luckyanchorsuppliesco.com and we'll look into it right away.

ORDER CANCELLATIONS
Orders can be canceled for a full refund within 12 hours of purchase, before they're processed for shipping. Once an order has shipped, it can't be canceled, but you can return it under this policy after delivery.

LOST OR DELAYED PACKAGES
Standard orders usually arrive in 5–11 business days, Express in 3–7, and oversized 80 cm moon lamps in 4–6 weeks. If your tracking hasn't updated in 10 days, or your package shows as delivered but you can't find it, contact us and we'll help locate it or arrange a replacement.

QUESTIONS
Email support@luckyanchorsuppliesco.com. A real person (not a seagull) will reply within one business day.

Lucky Anchor Supplies Co. · On the shores of Lake Michigan